Three weeks ago I moved to a new apartment in the same apartment complex that I’ve been living in for over a year now. The new place is really great. It has vaulted ceilings, a fireplace, more space, and it overlooks the pool. So with this move I felt it would be prudent to switch my existing Verizon FIOs service from my old place to my new place. I called them up and had them switch my video and data service over to my new address. Everything went smoothly on the phone and I was even able to secure a free DVR for the next year due to some previous complications.
Moving day came and I was very happy with myself that I had enough foresight to have my internet switched over early. The technician arrives and tells us, as were moving furniture up three flights of stairs that he’s hooked up our TV. “That’s great!” I tell the technician, “But what about our internet? Is that hooked up to?” The technician gives me a blank stare and says, “You don’t have a data order I can’t hook up your internet. I assure that there must be a mistake and explain the situation. I tell him to call up his supervisor to confirm. He does that and tells me he’s hooked up the internet. Unable to verify this because my computer is disconnected, I take his word for it.
After finally getting everything moved in I decided to setup my computer and check a few emails and do some freelance work. Sure enough there is no internet. I can connect to the router and ping websites but Verizon obviously has blocked my ports and limited me from using the net. This was Sunday.
On Monday I call Verizon, thinking this is a minor issue, and tell them the internet isn’t working. I do the standard reboot your modem and router business and it still isn’t working. Verizon tech support tells me, “We don’t see a data order on your account you’re going to have to go talk to billing.” So I get transferred to billing and they tell me, “Sorry sir but it shows that we have internet running at your place maybe your computer isn’t hooked up correctly.” That last bit about my computer makes me upset because I’m probably one of their more computer literate customers.
So I explain to billing that there is an obvious problem with my account because tech support can’t see the data order. So begins my three week merry-go-round with Verizon phone support. I’ll spare you the details and summarize what happened for the next three weeks. Verizon deletes my data order, thinking it’s corrupted, and creates a new one. They tell me this takes 24 hours and to call back to setup a new data order. I do this and I still don’t have internet. Once again I encounter the “we don’t see a data order, talk to billing.” This goes on for THREE WEEKS.
Finally, today I tell them that if this isn’t resolved (I’m refraining from using vulgarities) that I’m going to switch to Comcast and live with slower internet because this whole situation is just ridiculous. A competent worker at Verizon finally realizes what the issue is today. Now mind you I originally put this change of service order on February 10th. It is now March 6th. He tells me that whoever originally switched my service sent my video (TV) order to my new place but kept the internet at the old place. So whoever is living in my old apartment has been getting free internet, whether they knew it or not. He tells me he has to cancel everything on my account and put a new order in.
I finally get this little gem in my mailbox:
Irony at its best.
Daniel,
YOUR JAW WILL DROP. YOUR PULSE WILL RACE. You know what Verizon, fuck you! My pulse and my jaw have been dropping for fucking three weeks at your complete incompetency and lack of customer service. (Ok, I had to vent)
I think the real kicker here is that in order for this new order to go through they have to disconnect my TV and I also have to wait til MARCH 12th to get it all back. Oh and I’m still paying for everything.
Screw you verizon, I hope your jaw drops and then some stray dog takes a smelly dump on it before you have time to pick it up again.
This is why Verizon SUCKS!
